For me,three of them are all important. We have to be Timely or we lose students.Accurate is also the important element because there is no mistakes to made and of course Service has to be the best. Student feel more interest since we provide the better service than other school. They have what they're asking for.
Lisa,
Adhering to a timeline is extremely important to ensure that a student's FA process is completed timely; however, accuracy is an important aspect of the process. Ensuring that your students meet deadlines and address request in a timely manner will keep the financial aid process flowing in all aspects.
Best wishes in your continued education process.
Sincerely, Chyrl
Timeline is the most important in the process.
It helps to keep track of the important filing deadline and ensure all of the awarding are distribution in the right time frame
Elba,
Students do have a choice of what college to attend and it is important to provide good service. Service, accuracy and timeliness are all important aspects of the student experience.
Best wishes with your continued online educational process.
Sincerely, Chyrl
Service is the most important to me, because students can attend another institution, but if we make a difference in service that will not only increase retention, but increase Admissions.
Kim,
It is great that you currently receive so much positive feedback. Good Strong Customer Skills are a necessity in the financial aid office; hwoever, the importance of processing timely and accurately are also a part of the overal student/parent success ratio.
Congratulation on your outstanding service feedback.
Sincerely Chyrl Ayers
I service over 300 students and operate the Financial Aid Office alone. Feedback I receive from parents is that they love customer service. Discussing financing your students education is already a headache, but having someone they can trust and give them a positive experience an positive attitude makes a big difference.
Sandra,
Your answer reflects a well-rounded view of the various factors related to successful administation of financial aid. It is important to insure that your students are processed timely, accurately and with good customer service skills. The success or failure of any process is often attributable to missing one of these key components.
Best wishes in your continued online education process.
Sincerely, Chyrl Ayers
I believe that all three items are important characteristics in the financial aid process. Regardless of time, accuracy, or service, we as the provider have to be prepared for any of these situations in a calm manner. Keeping our data up-to-date is important when calculating the client's finances and doing the paperwork in a timely manner will make the work flow efficiently. At the same time, double checking and keeping accurate records will make the process go smoother. Finally, understanding the client is another main factor that will lead to a successful business. Understanding and going above and beyond the criteria amazes the clients which shows that our school is capable of delivering great customer service. Satisfaction is what makes the service impeccable.
Kelly,
Your questions is also difficult to answer. The answser depends on how your FA Office is structure and the enrollment process for you students. From a timeliness standpoint it is important to set and provide prospective students with time-frames of when documents or online processes are due (i.e. FAFSA on the Web, online MPN and counseling completion) and insure the students adhere to the deadlines. You do not want students in class without knowing how they will pay for their education. Also, it is important to insure all documents are accurately completed within the deadlines. Some campuses have FA processors who are student friendly to collect the documents and more seasoned FA processors to review. Structure of the FA Office and lenght of enrollment time will have a great deal to do with these requirements.
Best wishes in your continued pursuit of FA knowledge in an online setting.
Sincerely, Chyrl Ayers
That is a hard question because they are all extremely important. I would say accuracy because if you are accurate then you will play a part in timeliness. Unless you drag your heels. I believe Service is very important too. I do not do Title IV yet but I am in the process. My question is what steps do you take to make sure your process is done accurate and on time?
Megan,
This is a very common and profound comment made by the professionals completing this module. How do you select one element when each one plays a critical role in the success of your students and the institution. Normally, the professional aid administrators select the one that they feel will bring the overall greatest success to the entire process.
Sincerely, Chyrl
It is hard to say which one is more important because they all play an important role in the financial aid process. However, if I have to choose, I would say Service is the most important to me. There are several pros to providing good customer service: Increased Revenue (the more students you get the more revenue you earn), Enhanced Company Reputation (good and bad experiences can generate different opinions of your company), and Customer Loyalty (the customer trust you and puts faith in your ability to perform you job to the best of your ability).
If you provide excellent services, timeliness and accuracy should easily follow.
Tracy,
Your thoughts are extremely accurate on the importance of all three charachteristics of the Financial Aid Office. Each element is important and contributes to the overall success of the college, staff and most importantly - the student. If students and/or parents feel as they are being serviced in a timely and accurate manner, they will feel comfortable. This is very important since students will face obstacles that they have to be able to discuss with Financial Aid.
Best wishes in your continued online education.
Sincerely, Chyrl
I believe you need all 3 to succeed. Service is the first and foremost thing ~ without it, you won't have any students to assist in a timely manner or with accuracy. Timeliness is important because of FA deadlines ~ the aid needs to come in to keep the school going! If you miss a deadline, not only could the student not get their aid, but the school will also not get the money. And, accuracy is a definite as well. Audits will make sure accuracy is checked and double-checked. If something is missing, your students could again miss out on funds. Without all 3 going hand-in-hand, it could be very chaotic and a bad outcome for everyone involved!
Nydia,
You are absolutely correct that the best measures are to create checks on the front end of the process to insure no errors occur; however, it is good idea to be prepared for the audits by keeping files in a standard and organized to insure quick and accurate review. You might want to consider doing a mini-review prior to any audits just to insure all is accurately reflected.
Best wishes in your continued online educational process.
Sincerely, Chyrl
For me the most importantante element is the accuracy at all economic assistance process because it is vital that no mistakes are made that lead to a violation of federal regulations. The accuracy are avoided in audit findings and make sure we approve funding students according to their eligibility.
Thamee,
Service is critical to insure that students are confident in your ability to meet their needs. The more confident the student is in your ability to address their questions the greater success you should experience working with them. Students need to believe the FA Department will be able to answer questions and process their documentation in a timely and accurate manner.
Best wishes in your continued online educational experience.
Sincerely, Chyrl
For me the most important is service. If the student feels comfortable with the FA representative, he/she will cooperate and will send all the paperworks on time. If we receive paperworks on time, we can comply with time and accuracy.
I would say that at our school Service would be the most important. I sometimes will spend over 3 months prior to our April or October class start date talking and meeting with potential students before they turn into students. I try to take a very hands on approach with them because in the past a constant complaint has been that the FA office was not very helpful.
I think a positive and friendly approach works best with our school. Accuracy is a close second because everyone deserves the best I can be.
