Jennifer,
I really appreciate your comment on reading students’ body language. Many previous forum posts have dealt with ways to engage students, but we have not really discussed gauging how much of the message is getting through.
In a one-on-one or group setting, we have the opportunity to read non-verbal queues from the students and re-adjust our presentation accordingly. This is far better than waiting for default rates to tell us how effective we were in exit interviews!
We are a small school, so we can do exits individualy. I do think this is better than online. I think this, because the student is more apt to ask questions at the time of the intervew, and you can tell by their body language if they understand it.
I definitely think that entrance and exit interviews are better if done in a small group or one on one. It gives the student a better chance to ask question so they can understand things more clearly.
Alice,
I agree with Marie's comment. I too feel that entrance/exit interviews should be done in person and on a one-on-one basis. It is more personal and gives the interviewer the chance to gather information from the student that may be otherwise bypassed.
i think exit and entrance interviews should be done in person so they are moee personable and u have one on one contact with a rep for more definitive answers
In reviewing the responses already posted in this forum, I see that the majority of participants believe in-person counseling is preferred, either in small groups or one-on-one. You have a greater chance of ensuring the students absorb the information given, and the borrowers have the opportunity to ask you questions.
Of course, each organization has to decide for itself which approach is best.
