Student Complaints
Share ways that you or your colleagues have effectively addressed student complaints, resulting in a positive experience for all involved.
Miranda,
That is a great attitude to have and being up front and honest with students is always the best approach.
Tanya Cioffi
I personally had just started at my college in the last month. So, I have had a lot of questions being brought to me that I didn't know the answers to. So, I would take ownership with a smile, and let them know I am learning too but, I will find the appropriate answer to their inquiry. Most thus far have been great with how I have dealt with the situation and I can definitely say I have learned a lot from these complaints/inquiries.
Christine,
I agree, displaying a positive attitude is definitely a great start. Another approach, may be to ask the student what it is you can do help resolve their issue.
Tanya Cioffi
My approach would be by displaying positive attitude each time. Asking question like it is my problem what can I do about it. And also I would be there for the student, be interested, be kind and courteous, find a solution that will work with student and the school.
