Effective Borrower Communication | Origin: FA120
This is a general discussion forum for the following learning topic:
Default Prevention: A State of Mind --> Effective Borrower Communication
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
Sending out "Graduation Announcements" and Develop regular email communication this is great way to keep regular communication in addition to gathering references.
Information is power when used constructively. By remembering personal details of the student's life, you build confirdence and trust with the student.
Is very important maintain a good realtionship with the student and positive mind all the times. Is important know all aspect of Financial Aid for a good customer services.
Posiitive, personable relationship with a student is very important! Making sure to tell them exactly what is going on and make the information not daunting for the student to hear either.
I have learned that maintaining contact information and a positive relationship with students will only help reinforce them to stay positive and want to continue their education and pay their student debts. Maintaining that positive relationship will build trust and encouragement.
Keeping things positive is such a great way to keep students engaged in financial literacy
Marketing techs mixed with Financial Aid information
