Customer service
It is alway good to define your customer to help service your target population.
I have determined that without knowing your customer, you are only guessing at what it will take to satisfy him. It has also been proven time and time again that not all customers are seeking the same thing when it comes to their satisfaction. What may be more than adequate for one customer may be something totally unappreciated in another. By knowing and understanding your customer's expectations, you can craft a strategy to ensure you meet or exceed those expectations.
Bruce,
Excellent! Well said. Thank you for posting.
Elizabeth Wheeler
As an instructor and former business owner and manager customer service should begin and continue from the first contact with the customer. Service should intensify after the sale of your product or services to keep the customer involved in all aspects of his commitment to your organization. Repeat customers and word of mouth advertisement is a testament to the quality of your business.
Cecil, It sounds like you really take the time to provide customer service to your students. Taking that time can truly make a difference.
Elizabeth Wheeler
as an instructor I have many customers. Students, future employers, present employers,and past employers some have good experiences some not so good. I found when I talked with them most are satisfied. It's the ones who are not are the ones most difficult to get an understanding of what went wrong. I have tried to dig into what the problem was so hopefully I can improve on my part. The problem with that is privacy laws. Most of which I get it just didn't work out.
Chloe, Thank you for sharing. You bring up an excellent point about customization.
Dr. Jean Norris
Every student has slight differences in the way they learn. Being able to custom tailor that to help individual students is no different than a web-site that customizes itself to its customers likes.
Benny, Getting to know your students is very important in order to be able to customize your approach. Thank you for sharing.
Dr. Jean Norris
It is true to me also that knowing the customer will define the relationship between mentor and students. Realizing that students learning ability or maybe capability is dependent on how teachers interact to ensure the success of each one.
Right, defining customers (or students) can help to create a stronger and more organized sense of customer service. I find that in class it is not always easy to define who the customer is due to varying reasons why he/she is seeking the product (education). Often times I will try to gain information about them individually through open discussions in class to create a stronger sense of similarities, and differences, that helps to define them as individuals and as a group, or class.
Great point, Yolanda. Can you provide an example of how this is done?
Dr. Jean Norris
