I honestly think I was doing what I thought was right. After reading and listen to what was brought up and how they were presented now I'm beginning to doubt what I've done. I truly believe I have the student's best interest at heart but maybe I'm to serious about my role here at school. I'll have to step back and take another look and make sure my thinking is inline with the rest of the instructors. Thanks very much for the insight.
I do the same, even if they are not part of my department. It keeps everyone in a positive work environment and also helps with interaction between departments.
Having an open forum without any sort of retaliation is key to serving each other. Sometimes holding secrets and then "gotcha!!" is in effect in some work places. Having open and free conversation is the first step of serving each other.
We have weekly meeting to discussed our concerns and what task that we haven't finish yet. And our immediate superior creates an atmosphere that we have to help each other, creating a positive working place as much as possible. And calls our attention in private if there are things that needs to be improved on the task given which is also a very good practiced because there are companies that supervisors or head of the company will embarrassed their staff in front of other co-workers which causing low self-esteem and low self-motivation to the person concerned. For our students we provide a counselling session handled by our Guidance Counselor to remind them if there are school policy deviated like the attendance for example our Guidance Counselor will talk to the students first asking how are they doing, what' s the reason why the student was absent and others things that the students concerned it maybe personal or about school.
Angela, Great awareness! What are some ways you can show better customer service internally?
Dr. Jean Norris
Kaitlin, Great insight. So what are ways you can make time?
Dr. Jean Norris
I feel there is room for improvement showing appreciation to internal customers. We often forget what's right in front of us!
i agree with all of this, esp the open dialogue. it can be hard to find time to always sit down with your coworkers in person!
Chelsea, It sounds like you have a great system and really care about each other.
Dr. Jean Norris
James, Great insight. What is one thing you can do differently to provide service to a colleague/department?
Dr. Jean Norris
We do an amazing job communication to our internal customers. We have in-service meeting regularly as well as weekly meetings to update everyone on what is going on in other departments as well as our own. We are constantly recognizing individuals for their tremendous job and constantly celebrating birthdays of our co-workers.
Probably not very well it is difficult when your busy and I know I need to put forth a better effort. It's funny how each department thinks theirs is the most important one when in reality none are stand alone. We all need each other and in the day to day operations we tend to forget that
Mary,
These are all excellent examples of recognizing your internal customers! Thank you so much for sharing and continued success in all you do!
Dr. Jean Norris
In my opinion, the current economic climate has made the "internal customer" a forgotten component in the structure of customer service. Too often in administration's efforts to cut costs and boost profits the internal customer is not rewarded or recognized for the effort put forth, often creating feelings of not being valued as part of the team. Finances may not allow for monetary rewards but there are other ways to show that the "internal customer" continues to be highly valued. Recognizing the efforts of team members with thank notes, a small treat left on the members desk (favorite cookie or mini-chocolate, bright colored pencil) or even a wild flower left in a cup of water would say, "you are thought of and appreciated". An "internal customer" who feels fulfilled and appreciated will provide outstanding customer service to external customers even in times of economic crisis and strive to create an outstanding working environment for all team members to achieve greater overall future financial improvement for the organization.
Apryl, It sounds like you really care about those you work with. Thank you for sharing these great practices!
Dr. Jean Norris
I am in consistent contact starting with the "frontline" the admin reps and financial aid officers,registrars to the instructors and director when it comes to extern students. I want to have a clear picture of the student before I place them on externship. When working all together we all benefit on the success of the student. Or we steer them in the right direction because we are a team. I try my best to thank each member for their efforts as well.
Kendrick, Excellent! It sounds like you really care about your colleagues and building those relationships.
Dr. Jean Norris
I always just try to be courteous and responsive. I'm not at the facility a lot, so I make sure I try and build relationships with the folks I do connect with and look for ways to take in wisdom from them and in turn help others.
Mary, That is a great idea! What do you think this will help achieve?
Dr. Jean Norris
Mary, That is a great idea! What do you think this will help achieve?
Dr. Jean Norris
