We use student surveys at the end of every class, as well as a 10 day evualation of our facilty to our classes who just started our school. Survey's are a great way to improve our facility and staff. I believe that the surveys provide us great feedback as well as a way to provide better customer service to our students.
Hi Evelyn,
It sounds like you are currently using surveys to understand your customers better. What types of improvements have your customer service surveys helped you make?
Hi Evelyn,
Hope you enjoyed your holiday weekend! Survey's are a great way to gauge your customer needs. What type of information do you include in your current customer surveys?
Thanks for your contribution.
Based on my earlier answer, I believe that the surveys help us to improve costumer service and knowing the opinion of the costumers we can improve our services
In my opinion surveys are a great costumer service strategy to improve
Hi Andrew,
It sounds like your plan will help to not only give your staff the chance to "see" the student experience but will also help to improve those experiences and make processes more student friendly! In addition to that, you'll have a team ready to strategize opportunities for improvement and help to implement those.
How do you think you'll determine which representatives you want to "walk in the student's shoes" and contribute to implementing improvements?
Thanks for your contribution. Here's to your success!
I too like the idea very much of having employees experience a day in the life of a student. My plan is to have a representative from every department walk in the shoes of a student for a day and then share that experience with the rest of his or her department and the Campus Director. Together we can then strategize on how to better serve the students through firsthand experience.
Hi Susan,
It sounds like your school recognizes the value in serving its internal customers as well as external customers. How do you think you might implement a "walk in their shoes" event to help your colleagues continue to improve their relationships with each other and your external customers?
Great contribution. Thank you!
Our college president has started some of these strategies such as informal gatherings to get feedback from staff members, employee and department recognition and group get togethers after business hours.
I really like the idea of having staff members take a day to be a student to "walk in their shoes".
