Pandora, Feedback can help with growth, and we agree it is important. Thank you for sharing!
Dr. Jean Norris
This sounds like it may work.The most important part here is follow through.
Feedback is the important factor as an instructor and a student. I as an individual when I encounter a company regarding a complaint about customers service or a bad product I expect a follow up on the matter. Many times I do not receive a feedback. Each of us at one point has had this to happen to them. Therefore a student should be shown the proper courtesy just to let them know what is happening and the course that was taken.
I agree. You should always find ways to make your customer experience seem as pleasurable as possible. It creates repeat business and word of mouth goes along way.
Yes, I try to do the same (build rapport with students) in order to illustrate how customer service operates. This is done through explicit training, such as acting the students to role play a situation between a patient and member of the medical field and then asking the students to analyze the situation and their thoughts on communication. However, interacting with the students while paying attention to their needs can also act as an implicit way of illustrating customer service. For instance, following up with a student via email about an assignment they were unclear about or even engaging in small talk at the beginning of class can help to establish how customer service might look in their respective fields.
Following up with your customer could be valuable. This will help build good customer relations and possibly continued future business.
I totally agree, and if we have a good relationship with the customer , they also in return will be more understanding & considerate in an event that there's a situations that is beyond our control, example a slow network internet that cause a bit delay to attend to their questions or inquiries.
That is a great idea, Glenda.
I think reaching out in a personal way is really vital in connecting to and supporting students.
It seems important for students to know we are invested in them as human beings above their performace in the classroom.
Humbly,
Stacey
Joanne, Interesting! Tell us more about this, how does this effect referrals?
Dr. Jean Norris
Thank you for sharing, Lisa. I want to make sure I understand, you set the example so the student has an example to follow?
Dr. Jean Norris
when you have a good relationship with your customers they will always refer more clients your way
I enjoy buliding rapport with my students and not only giving them great customer service , but it helps them to have examples to go by when some of them hve never even worked in the field.
Kathryn, Interesting! What can you do to implement the surveys?
Dr. Jean Norris
Glenda, Great! Do you hear from the students they appreciate the gesture?
Dr. Jean Norris
I believe doing surveys with our external customers to see how we are doing is a great idea and could help us not lose facilities. Especially when we followup and they see we are willing to make changes and follow through.
I think that would be wonderful. Every new term I try to send post cards to the new students..I also send them to the graduates of that same term. We have created post card for student to give to a classmate just to say "Thank You"
Glenda, That's great! How do you think sending a thank you card to all students will impact your customer service?
Dr. Jean Norris
Creating a personal relation is Great customer service!
I send post card to students when they have personal issues. Just to show support and it always work. Follow up calls and I check in with them when they return to class. We're the school that cares!
Excellent point, Sarah. Any feedback is important to continue growth. What can you do, specifically, to help with customer service?
Dr. Jean Norris
Your business and the quality of service represents you so when a customer is not satisfied and that is not of great concern to you why are you in business. Poor service or great service is a reflection of you and that is why a personal relationship with your customers would guarantee you great success.
