Internal Customers
If it wasn't for our internal customers, the instructors here would be at a loss. There are many times we rely on our internal customers (Student Services, F/A, Accounting, ect.) and not even realize what is going on. The instructor staff here does appreciates our internal customers.
Tracy, Interesting! I want to make sure that I understand you; instructors are not guided about correct information to give to students?
Elizabeth Wheeler
I really hope so, the students are the customers. We are not trained (to say as instructors) of all the right information required, that is the internal customers jobs.
Tracy, Interesting! It sounds like your institution really works together. I'm curious, are these internal customers trained to give the correct advice?
Dr. Jean Norris
I agree, Our internal customers really help our students with the right answers to their questions and needs, which frees up the instructors to focus on delivering the information the students need for learning and understanding the material.
David, Allowing the expert to answer questions is a great way to ensure correct information is being delivered. What can you do to strengthen your skills so that you are able to provide some of the same information (within compliance)?
Dr. Jean Norris
for all questions about student support in the school I like to direct them to the department that specialize in the subject matter. The students' questions are answered correctly and don't get miss informed by the instructor.
Richard, So good to hear. What are some things you do to recognize them?
Dr. Jean Norris
