Customer satifaction
We as insructors, must work verry hard at meeting and trying to excede our customers expectations.
Tales of the trail can be a blessing, or when used to excess, a curse. How do you determine what information to share and when? Do you share with the group or individually with students?
Being an older instructor there are many real life experiences you can share, personnal and also job related.
Points well taken, Richard. Hopefully, we are also able to help our graduates understand the importance of customer service in a way that they can apply the principles in their careers.
Customer satifaction comes in many forms. Its not just the knowlage we teach our students to the point where they feel ready enough for the field but to help them with situations they may be having not related to subject matter. Housing,transportation,finances,or even just advice.
How do you identify customer expectations? Is it an appropriate use for student surveys to identify expectations as well as determine performance against them?
