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Retention Definition from other Industries

How are those from other types of industries defining and reacting to retention issues in higher-ed. For example, a director or CP with experience in the operations of restaurants or hospitals may have a totally different interpretation of "retention:" and one, which may not be in line with what Higher-Ed may expect.

Robert, the higher ed focus on retention is driven by regulations and our industry's standards. I doubt that people working outside the field think about it very much. Why would they?

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