Gaining Trust
It is the responsibility of the staff members to be able to gain the trust of the student. This will help in resolving personal issues or dissatisfaction in the classroom. The student should be informed during orientation who they can go to in order to resolve any issues they may have. They must feel that what they say will remain confidential.
It is very important to keep a student engaged. Mentoring on a daily basis enables an instructor to get to know their student and assist them when they are having problems. An instructor needs to build a strong foundation of trust with their students. It is amazing when you have developed trust with a student, how quickly you can help them navigate through their problems. I believe you can only develop that trust through numerous conversations that focus on their personal lives.
After orientation each student is given an adviser (instructor) from their field. Also Career Services also has a group of student that they are responsible for. As for Student Services- we see the students all the time and get to know them rather quickly.
I agree that much of the information presented at orientation seems to go in one ear and out the other but that may be a function of information overload as much as lack of interest. Many orientations are several hours of data dump and it becomes overwhelming for many students.
I also agree with you that instructors have to be vigilant - particularly during the new students' first days on campus - for signs of confusion and disorientation.
While students are usually told during orientation who and where to go when they have a problem... We all know this basically goes in one ear and out the other.... It is up to their direct contact (the instructor) to feel them out when they are in need.... Most will let you know through their inattentiveness in class, through their lack of attendance, through low grades or simply by not nodding in class.
Telling them where they can find the answer themselves is also a consideration.
That is why we must be honest with our students and not give them some BS answer when they ask real questions. If we don't know the answer, tell them that but also tell them that you will get the answer not only will you gain trust you also gain respect because you took the time to research their question.
I agree. We need to be the model of commitment.
We also have to continure to remind the students that are here for them and not only be true to the students but be true to ourselves as well
It IS very important for students to have someone they can go to in their time of trouble or need. We can not be so distant from them that they can not be reached on their level.
I also agree completely trust is essential to be able to get to the root of a problem and find appropriate solutions
Trust is also the foundation to the relationship between organizational elements within the school. Each department must have confidence that everyone is working toward the same shared vision.
Trust is the foundation to any relationship, including one between the school and student. Trust develops over time and comes from all members from admissions to the instructor. The student should be informed about the chain of command should they have a difficulty so that they will be encouraged to act more quickly rather than let a problem build.
Everyone in the school is responsible for building connections with students "Team work" is the key
I agree Instructors need to gain trust from their students. If the student trust them it will help them to confide in the instructor and also with that trust they will be successfull with their program.
Knowing who to go to and feeling comfortable doing it are different things. How do you follow up the orientation information with personal connections?
