Student Help
It takes a village to reaise a child and it takes a school to raise a college graduate. There is not just one support person for students, there needs to be many. Everyone at the school should have their hand in whether the students are successful in their road to that college degree.
That's a good idea. We are a very small campus, and eventually students get to know all of the staff, but having them introduce themselves early in the quarter is a good idea.
At my school we have many instructors and staff that stop into classrooms to introduce themselves or just to say hello to all the students. It makes the students feel more comfortable and then they get to know more staff on a one to one, especially if they need any special help. Opening up communication with all employees is always a help for the students and therefore the students become more successful