Interactions
One of the questions mentioned the attention to detail of a person who comes into contact with a student. I liked the answer pertaining to the security guard. He or she took the time to get to know the student by his or her name, a family fact, greeted daily, but also held up the rules. This is important, lets the student know he or she cares and still performs his or her job without bending the rules.
Herman (Lonnie),
I have found most students are okay with "rules" if they know how the rule benefits them.
Jeffrey Schillinger
This was a good example to show focus on the Three M's. While students are still paid attention to, they know they must follow the rules, just as any other student would. It is important that students respect instructors without expecting to be an exception because some positive focus is being put on them.
April,
Following rules is a mst. Having the ability to be creative within the rules to serve students is also a must.
Jeffrey Schillinger
