Wendy Leiby

When our students are happy with their education, they will share their great experiences with someone else who may be interested in attending school. That is what we call a "Happy Customer."

Jeffrey Schillinger

Michele,

Referrals are the best types of students, and employers. Thanks!

Jeffrey Schillinger

Michele Woodley

Not only is a happy customer a good customer, as we look at the business side of education, they are a marketing asset. As the saying goes, birds of a feather flock together! Students who have a great outcome will spread the word amongst their friends.

Ronald Wagonblott

You are very right. Word of mouth can make or break a business. For every one person the makes his or her discontentment known there are nine who dont complain to the business but do tell ten others.
Something I learned many years ago while working for General Mills

Annarose Ingarra-Milch

Satisfied customers will tell others and that word of mouth is very important to the success of any business. It helps build a business' reputation in the community.

Lori East

This is a goal we most work toward. I have a student that is an unhappy customer, resulting in a negative attitude which has filtered thought the class and program.

Jeffrey Schillinger

Diane,

What are some of the specific behaviors your peers have exhibited that show that they care?

Jeffrey Schillinger

Diane Heavin

That is definitely true. I find that the students that have stayed in my classes were the ones who enjoyed their experience at Harrison and felt like everyone cared.

Jeffrey Schillinger

Thanks, Kimberly.

This is a simple, yet effective technique that more faculty members should try.

Kimberly Clark

The first night of class, I have my students tell me about themselves. I associate their stories with who they are. Thru out the semester I ask them questions, regarding their stories.

Betty Morrison

A happy customer is the best voice we have for recruiting more students and changing more lives through higher education.