I appreciated the eight stages of assisting students. These stages are a great training tool for staff and faculty who are not trained as advisors, success coaches, or counselors. Also, all personnel need to know what services are available to students and who provides those services.
This section highlights the importance of retention by problem-solving. Before problem-solving is helping the student realize that they can create a plan and help them stray away from dependecy. If they depend on quitting they lose hope and we become what we think right?
It is important to remain neutral and not judge the student if your intervention strategies are going to be well received.
I appreciate the 8 step process for meeting with students. It's important to prepare in advance when you can. I also like the focus on listening to the student. That is so critical before trying to help solve their problem.
Interventions are important. The faculty member should set realistic boundaries when assisting students who are struggling.
As the bottom line said, trust is everything in retension. The more confrontational you when you are talking to the students, the worst its going to be, so its better to be more straight foward and kind and naturing to them.
There are 8 stages when working with a student experiencing a problem. Let them have an opportunity to express concerns.
Ask a question and listen.
most successful retention efforts are built on trust
Students may be dealing with alot of stressors and paying close anough attention to a student's behavior and speaking with them in a trusting, comforting manner can help you help them overcome what is troubling them.
all students are important and can use our time in different ways
I learned that if you see any issue with a student sit with the student and listen to them and then ask questions related to the their issues to get to know them better and build trust to solve their issues
Creating an environment of trust, and the connection is important without taking on the responsibility of the student's issue is important.
Listening to the student and building trust with them is key. We need to understand how to ask probing questions so that we can understand how we can help them and what resources they need.
How a person feels is how a person behaves. We must be sensitive citizens to our students to drive a trust based relationship with them
showing that you are listening, being able to give some resources or ideas of what will help them is a big part of helping them solve a proboem but also showing them you care about them as a person not just a student
Being able to provide resources and build a connection with students will be instrumental in maintaining retention and providing student services.
Connecting with students and understanding what is important to them, reviewing possibilities, reflecting on what goals and listening to your students is so valuable. Greeting students at beginning of class, even when remote (ZOOM) is important.
I learned when working through an issue with a student, the process should go through 8 distinct stages. Pre-work, Greeting, Connecting, Discussing and Listening, Refelcting and creating options, contracting, follow up and launching.
