Creating the Customer-Centered Organization | Origin: RT105
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Creating the Customer-Centered Organization
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I learned that customer service is essential in higher education. Our students are our customers, as we would not exist without them. It’s not about going “above and beyond”, but doing right by the customer each and every day through consistency and integrity. Keeping up with the evolution of technology is allow our university to stay ahead of the curve and provide the best resources for our customers; our students. I intend to apply what I have learned by staying true to who I am as a person and upholding a high level of integrity. I do this by following through with what I say I will do and providing the best experience to each student I encounter each day, no matter what journey the student faces.
To have the mindset of treating customers how you would want to be treated. Make them feel good and positive about their experiences that they would want to tell others (online), friends, and family. Doing so builds good reputation, relationships, and a successful business.
Communication is key when creating a customer-centered environment. Having multiple outlets is important in higher education because students come from all backgrounds and skill-sets. Keeping it personal and in-house is important to mainting a personal relationship.
Customer service has changed over time. In today's age, it is imperative to offer great customer service to stand out. Many large companies are bringing thier customer service back to in-house to compete with the smaller more intimate companies.
I have learned that customer service is forever evolving. In today's culture consumers want the most convenient, personalized experience possible, while at the same time paying the cheapest price.
You have to continually work to mainatain good customer it is not a one and done
Good employees are the key to good customer service and training is managemnts key to keeping good customer service.
Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It's also the processes that support the teams making good customer service happen. The goal of customer service is to foster lasting customer relationships.
Excellent customer service ultimately comes down to the human elements. Customers want speed and convenience, but they also look for empathy and commitment to the issues they care about. Walking a mile in customers' shoes has big-time business value: 61% of customers say they will spend more to buy from a company that is empathetic and understanding.
The importance of making each interaction with your customer/student memorable. The need to create that loyalty is critical in today's world.
It is important to provide excellent customer service. Students who have a bad experience share the information with twice as many people. It behooves us to provide a excellent service experience!
you are who makes customer service great. Great engery, great sprit. Always make the customers feel happy!!! go above and beyond!
Customer service has changed drastically over the past several decades. We must be willing to evolve along with it if we hope to maintain a positive relationship with our students/customers. It is all about being willing to progress and taking in to account what the level of customer service should be based on today, not yesterday.
My goal is to make my service all about the customer. Treat them the way they want to be treated.
I found it really interesting that, even though the general consensus is to keep and retain every costumer possible, that some individuals cost more than they are worth to keep. It goes against the "customer is always right" narrative but logically makes a lot of sense. However, it also makes sense that, if customers are very happy, they will have less complaints and issues, and therefore not "clog up" service lines, (like in the example). It boils down to trying to find balance between cost effectiveness while providing the maximum service possible. Bending over backwards for every demand can lead to total breakdown.
Customer service is important in any workplace as it provides feedback on how to become better as a whole. By providing good customer service, you are helping to leave the customer with a happy emotion and they are likely to help promote your business. However, poor customer service tends to spread faster and can take a number on your business. Excellent customer services helps the customer to feel happier, find the business to be consumer friendly, and like their needs are being taken into consideration and taken care of.
Taking time to build a rapport. Listeneing and remembering them. You want them to leave feeling positive about their experience so they look forward to coming back.
Customer Service is very important. How one is treated from the beginning of any "transaction" will set the tone for that "relationship".
Customer service is the backbone of any business. If a customer is unhappy with how they were handled that can damage the business' reputation.
Customer service is integral to the experience of the consumer. This dictates how the company will be viewed by others as the consumers spread the word on the company or organization.
