Additional Customer Service Insights | Origin: RT105
This is a general discussion forum for the following learning topic:
Raising the Bar to 'First-Class' Customer Service --> Additional Customer Service Insights
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I've learned to always communicate and implement ideas in the institution to strive and prioritize excellence in customer service. Good experiences comes with good results and a better future for everyone.
I will continue to support and train my team on customer service. It would be helfpul if all department teams were provided the same information on college goals, especially customer service, so I will continue to encourage that initiative with administration.
It is important to communicate your customer service strategy to your entire organization. This can be done through a campus-wide meeting or task teams. It is important to keep the meeting relatively concise and foucus on one or two main strategies.
You need to always make sure you and your staff are on the same page when it comes to having expectations and values. Holding meetings and/or groups to discuss improving processes is also important.
You need a plan and share it with your staff to be successful
Taking criticism and using that to build your company to be even stronger is what makes a good company into a great company.
Need to improve customer service. Top-Down for the future of the company. Customers our Students are the reason we are there.
By building and implementing customer service strategies, you can improve your customer service throughout the company. By implementing a united customer service training in the company, you can ensure that everyone can at least provide consistent customer service or be retrained on it if needed.
It's important to have customer service strategies in place in order to provide the best customer service to our prospective students.
Building a customer service strategy will raise the bar.
When soliciting and implementing customer service improvement suggestions from front line employees, don't forget the critical step of acknowledging their input and reporting back on how processes may have improved as a direct result of their feedback.
Looking at the mystery shopper outcomes it was interesting to learn areas of improvement. I think one of the big take away is making sure when assisting our students they have our full attention, no answering other calls, letting student know they are the priority in that moment.
I found this topic helpful for ways to improve our customer service.
Going above average, creating a personal value for the specific customer, and prepapre for the customer service success.
