Most learning institutions constantly strive to improve their methods, materials and instructor competencies. To do so, they must assess their current status in numerous categories, including grades, graduation rates and customer (student) satisfaction. I wholehearted agree that instructors and administrators require feedback to continue enhancing programs and curriculums. With regard to student assessment of instructors, it seems as though some instructors are so intent on pleasing their students that they tend to neglect their role as disciplinarian and gravitate to the pal role. Some seem to do so due to the fact that they want to be popular but for others, student satisfaction has an impact on their performance reviews and compensation. I am of the opinion that discipline and classroom control, balanced with competence and compassion, will, in most cases, elicit favorable student responses. In contrast, there are others who believe that they must be more lax and befriend their students in order to garner positive student survey responses. This may depend on the weight those responses are given by the specific institution in question. Any thoughts or opinions?