Greetings Everyone. As we all know, we may encounter a student who has always been on the "A" grade but trying to ask questions with the checklist mentality. Some examples include a) The syllabus didn't tell me what color font to use? b) My previous instructor never told me APA uses italics c) I never knew that I should cite sources in the discussion forums d) You are not from this country to know how to write or speak English. So, regardless of how professionally you maintain your tone, the messages are insatiable to the student. So, how do you deal with such difficult students whose questions? Thanks. Sriram Rajagopalan, PhD, PMP