How does an understanding of learner characteristics help in the instructional planning process? From my experiences working in an online classroom, I create a positive environment through discussion forums for both the adult and young students. I ask questions of my students on how the concepts we are learning apply in their work experience and life in general. I share how I have used these both in a personal and professional setting to give them an example to discuss in the classroom. This breaks the ice and gives the student a chance to share their experiences as well. Getting students to respond to these discussion questions allows me to see the level of each student in the learning process of the concepts so I can work with them in understanding where each student is. This can lead to further discussion and allow students to open up with specific questions regarding any of the assigned work in the classroom.