I've found that when students have frustrations and they don't have someone to go to, or someone that can listen and then tell them what the solution is or why something is run the way that it is, it can become very confusing and hard for the students to understand. Which makes them even more frustrated in the end.
I've also found that students are more willing to come talk to you when they know that if they don't I will never know about the problem or the situation is.
Communication is the best way to get through student frustrations.
