Scott, I think it's both. Students are coming to higher education having spent a significant amount of time obtaining information from and communicating through the internet. The unprofessional communication I receive from my students (no capital letters, punctuation, abbreviated languaged, etc.) and tendency to copy/paste their work from web sites instead of completing their reading assignments and referring to what they've learned are evidence of that fact. As you've mentioned, some institutions take the time to prepare students for the demands of information literacy, while many do not. This leaves the content expert -- the instructor -- with the time consuming and distracting task of policing the students' work instead of evaluating their understanding of course material. JMW