Who, me? Not angry, simply calling attention to a point made in the course materials that does not reflect the facts as I, or any of the other discussion participants who've responded, have experienced them. I'll quote this time: "Many of these students can be described as "having a chip on their shoulder" rather than just plain "angry" (the pronoun "him" is being used here because hostile and angry students will almost exclusively be male). Your first strategy should be to let the student know that you recognize him..." This isn't a matter of "PC" sensitivity to a careless use of a pronoun; it is a disputation of a point presented as fact.