I have to say, that a couple of the test questions in module 3 are somewhat perplexing to me. Example ... Having angry students write down their complaints helps to ... while the correct answer was clarify the complaint .. the text specifically stated "the effort of writing down the concerns of the student often causes the student to dismiss the complaint and continue in the course ....." It seems to me that "eliminate the complaint" would be just as correct. There is another one, it was a question about a cheating student. The text refers to the fact students prone to cheating often try to cheat in foundational courses that deal with terminology and basic procedures. Consequently, one would assume they have "not prepared". This answer, also, is not correct. I sincerely hope the questions on the final are much clearer, and that the instructor of this course will reconsider these two questions for future students.