IN MY CLASSES WE DISCUSS HOW IMPORTANT CONFIDENTIALITY IS IN A DOCTORS OFFICE IS. I TELL THEM YOU DONT KNOW WHO IS IN THE OFFICE. iT COULD BE THE MAILMAN, TOU DONT TALK ABOUT YOUR PATIENTS OR THEIR PROBLEMS. WHAT YOU DO IN THE OFFICE REFLECTS ON THE DOCTOR AND HE IS RESPONSIBLE FOR YOU IN THE OFFICE OR ON THE PHONE. I WORKED IN AN OFFICE WHERE A MA WENT OUT TO LUNCH AND WAS TALKING ABOUT A PATIENT, MENTIONED THE PATIENT BY NAME AND A FRIEND OF THE PATIENT WAS SITTING AT THE TABLE NEXT TO HERS. NATURALLY THE FRIEND SAID SOMETHING TO THE PATIENT AND IT GOT BACK TO THE DR. THE MA WAS FIRED. I TELL THIS STORY TO MY STUDENTS, AND TELL THEM TO KEEP QUIET.