Hi In my 11 years of teaching online, I have had my share of conflict with students. It usually starts with a student who requests an extension for one week and then requests another the following week for some new and unrelated emergency. I realize the strain of being an online student and often bad things happen to good people. Therefore I have a rather liberal extension policy. Most times it works but there will always be the student who sees this as an opportunity to try and procrastinate all the way to the end of the course. As an example, last semester I had student who had internet problems. The following week he was in a car accident and the third week a family member was being evicted from their home. My extension policy is 7 days from the original due date, period. No further extensions. This student became angry when on the third week he only just handed in week 1 and was heavily penalized. He also became upset with me when I refused a third extension. I told him that he should contact his advisor and if his claims were legitimate then I would grant a third extension but the first week penalties remained. I felt I had done everything possible for this student. I never heard from his advisor nor were there anymore extension requests. This student did pass my class but barley. My extension policy is clearly stated and posted on the Announcement Board from day one. I always write to students who are missing work and remind them that I will always grade late work but that penalties may apply. Bill