I learned that one should keep their record keeping simple and organized. It can be done as assignment names or indiviual folders. Give guidelines on how you want emails labeled. Let students know that someone else may respond. Before posting a question, check FAQ first. Procrastination may present itself for some students who know that they don't have to show for class at a given time, but still have course work to do. E-mailing is the best option of communicating with students but a private chat could also do. Keep record of chat if this is form is used.
