A key to good communication is effectively asking questions. The two types of questions are open-ended and closed-ended. It is preferred to ask open-ended questions because they stimulate discussion and thinking. It is important to use clear, concise questions and wait before answering your own question, to give the students a chance to come up with the answer themselves. When responding to answers, provide acknowledgement, paraphrase the response, and capture the essence of the answer. These simple rules will help immensely. Dr. Marcia L. Brown, PMP