As students are participating in an online environment, they need to be aware of the proper way to communicate with the instructor as well as their classmates. The classroom setting requires a more professional language than when communicating with friends. It is amazing to me but many students are not familiar with the effective ways to communicate in an email or in the discussion boards. I have found myself providing the necessary guidelines (online etiquette)at the beginning of my classes as well as offering reminders throughout the course. I have received several emails from students in all caps and I have to explain why this isn't appropriate. The online environment may be a new experience and the students need to learn how to communicate effectively.