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Tammy ,

You raise a good point. Turnover is a momentum killer. As a manager, you need to be diligent about listening to your employees. Over 80% of employees leave a company because of their manager. Even if you can’t give raises, or promotions, or bonuses, most employees just need to feel as though they are part of a greater mission and they need to feel respected and heard. You have a huge impact on whether or not your employees feel valued.

Unfortunately, we can’t always control turnover. If and when an employee does leave, make sure to address it with your other team members (as far as is allowed per your HR regulations). Sometimes employees become nervous and less productive if they feel their jobs are threatened or at risk because of the loss of a team member. Your reassurance and ability to lead by example will go a long way to keeping morale up. Lastly, allow your team members to provide input into the replacement. What strengths are needed on the team? Let them look at resumes. Be sure to reassure them that the extra burdens put on them, as a result of having one less person, is appreciated and short-term only. Treat them extra special and provide allowed incentives like lunch out or a team-training day.

Dr. Jamie Morley

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