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Ken,
Through the interview process, it is important to get a sense of how the candidate will function on the job. One way to do that is through behavioral interviewing. Another technique is the script test. Both techniques require the candidate to describe how they would handle a particular situation. The interviewer then needs to exercise judgement regarding the appropriateness of the response. Knowing ahead of time some key elements that should be included in the response helps make that assessment easier.

Dr. Patricia Kapper

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