Stephen,
High employee turnover impacts student retention as well. Students connect with employees of the college, most often with their Admissions reps. Frequently when those connections leave, that severs the primary connection that the student has with the college. If things get rough, it is then easy for the student to walk away. Your comments regarding productivity and training are really key, too. All of these factors can significantly impact your bottom line.
Dr. Patricia Kapper
