Shannon, Very good thoughts. One item I would suggest in many circumstances is to get the other functional area stakeholders involved in the beginning so that they are part of the process. Not always possible but when possible typically leads to better solution and greater buy in. Great example of allowing time for folks to think strategically and step back from the urgent needs of the day.Also very good point that a collaborative culture requires leadership that is comfortable in allowing people to ask why? and how could we do this better? Dr. Blake Faulkner