When working in admissions, one will encounter a wide, diverse range of potential students in terms of age, work experience, ethnicity, socio-economic status, etc. I was wondering some of the best approaches to work with a potential student who is still in high school. I find these students tend to be very nervous and shy and don't have a confident vision of what they want out of an education. How do you connect with these students, learn their true ambitions, and minimize the tension and pressure within interviews so they can have an honest conversation about their needs?