Financial Aid? My, goodness... how innocently recruitment staff with good intensions find themselve triping over their own words about "how" they describe or answer prospective students questions about this crucial component of student enrollment. Knowledge is power.. and the more people understand about this topic the better, in my humble opinion; for it has been my experience that if you EDUCATE people, they will be able to speak more concise and accurately about a topic as opposed to using the "NON-EDUCATION" approach hoping if they don't know they won't say anything. ummm, if only that were true.