Cynthia , I agree with you! Meeting with the admissions reps directly is the best way to get information to you. And the fact that you take the time to read the catalog updates and manuals is really vital to your job function. With the recent changes in our sector, and there have been many, are you finding that the meetings with your director of operations have increased? And when the catalog and/or manuals are updated, are you notified of this as well, or do you need to just consistently check? Great practices already Cynthia. Thanks for sharing! Donna Guisado