<p>@jean It is important to understand what that department's expectations are for routine communication. &nbsp;If they only answer incoming phone calls, then my urgent email might go unseen. &nbsp;If I have left a voicemail, but the department uses email as a written record of communcation, then again my inquiry could be neglected. &nbsp;Once the department's preference is understood, I would use that method as a primary tool, and then supplement it with other methods. &nbsp;For instance, if I know that phone is preferred, then nitially I might leave a voicemail. &nbsp;If I receive no response, then I will leave an additional voicemail and send an email detailing the attempted contacts and the issue. &nbsp;If that receives no response, I would leave a voicemail, send an email, and copy the email to someone in a leadership role in that department, again detailing my attempted contacts.</p>