Main points for me were:
Be Polite, Professional and Patient in communicting with students
Differemce with empathy and sympathy. I tend to be more sympathic.. but i do realise being empathic is better in keeping your communiation with students on track.
Communication goals:
1. Be more aware of my body language and that of others
2. be more attentive in Listening
3. Ask questions to clarify when i dont understand.
