Vickie and David, Thanks for your on-target comments: It's almost a situation of "the forest as opposed to the trees." We have no choice but to acutely focus on compliance, but, as you suggest, doing it simply to meet a regulatory requirement often leaves the student out of the equation. I agree that compliance and ethics are not the same thing - compliance ensures we adhere to the checklist and ethics, moreso, guide our actions for a greater good. Additionally agreeing, compliance and student satisfaction are not the same thing - compliance sets a minimum benchmark where student satisfaction requires, and rightly so, a maximum effort. Jay Hollowell