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ELL students

Students with English as the Learning Language is a challenge for both instructor and student.  It is difficult to understand the problem or question the student is asking.  As an instructor it is our responsibility to help the student succeed in class and apply the course content to their career.  As a new instructor, I find it extremely difficult when I dont understand the student due to a heavy accent or misunderstading.  One technique I have found helpful is to have the student write down what they are asking.  This gives me a clear direction especially if I am having a hard time making out what they are saying because of the accent. 

Is there any other suggestions that may be helpful?

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