It is not always easy, but I always try and maintain a positive attitute, listen and guide in the right direction. Negative emotions must be checked at the door (which is not always easy as student reactions/events can throw us off balance). But then its when its a good time to step back and breath. I saw this a lot when working in hospitals and dealing with health professionals. Many have an amazing ability to get their emotions under control, and managed. Very interesting course - learnt alot and room for improvement for me.
