Craig,
I like the way your framed your response. As you can see from the many post on this topic - most agree all three play an important role in the success of the financial aid office. It is critical to ensure that all students/parents are confident in timely and accurate service provided in a professional manner.
I am looking forward to other post from you. Best wishes in your continued pursuit of online FA knowledge.
Sincerely,
Chyrl Ayers