Jack,
All three aspects are critical to the student/parent experience with in the financial aid process. It is important that the team taking care of the student has a focus on each aspect and strives to ensure the success of the student. It is difficult to be dealing good Customer Service and not be meeting the timeliness and accuracy of processing the student's information.
Keep working toward improving the students' experiences and your team will be successful.
Sincerely,
Chyrl Ayers
