Are Processes In Your Business Office Outdated?

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Discussion:

Chyrl Ayers

Jennifer,

That is a difficult issue to resolve unless you establish timelines and communication protocols. It may be beneficial to establish standard operating procedures on level of priority with set timelines for responses and criteria if these fail. Example: a general questions might be a priority 3 level with an expected turnaround of 2 -4 hours handled through email; however, an upset student/parent might be a priority 1 level with an expected turnaround of 15 - 20 minutes handled through a phone call.

Sincerely, Chyrl

Chyrl Ayers

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