Todd,
Third party servicers have annual audits just like colleges so you should get a copy each year of your servicer. This audit should assit you in determining how successful your servicer is being in the annual reviews and identify any areas that you should watch. Also, your servicer should be able to address any concerns you have related to responsibilities they perform for your college. I encourage FA Professionals to "Inspect what they Expect."
Best wishes in your continued online financial aid educational experience.
Sincerely,
Chyrl Ayers
