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Nichole,

This can be the situation when dealing with third parties. Many times the third party does not want to be involved in sharing personal information or they really do not know the full story. This can be a very delicate situation that requires the financial aid team to speak with the third party and explain the necessity for the statement. All you can do is try but ultimately it is the Financial Aid professional's decision.

Sincerely, Chyrl

Chyrl Ayers

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