Jennifer,
Your response outlines the options for your students and takes into consideration how the student wants to be serviced. An option for assistance (if needed) and the ability to allow the student to "self-serve." It has been my experience that the process of financial aid is not a one-size fits all and your process allows the students' needs to be met.
Best wishes in your continued pursuit of online financial aid knowledge.
Sincerely Chyrl
Chyrl Ayers
