Susan, I like your ideass on this. Particularly, the importance of immediate involvement and a listening culture. Probably the only other thing I would add or comment on is that, although it is good to ask for volunteers, there are probably some individuals (staff and/or alumni) that you know would be a great asset to the team. I would encourage you to pursue and invite those individuals to participate. People like to to asked, particularly if the person asking for their involvement can explain the 'value' they would add to the team. Just a thought. June Gudeman