Carolyn, Thank you for elaborating in such detail. It really paints a clear picture. If you don't mind, might you share your staff size and population size? I presume you are the one who conducts the interviews with newly-enrolled students - does anyone else on your staff? Often, I know many career services offices are a one-person operation so I am wondering what your situation is like. Have you found that your early intervention has had an impact on your relationship with students so critical to developing working alliances and increasing the likelihood of continued partnership upon graduation? In what ways is this evidenced? What student relations strategies do you use to nurture your relationships and do you find any to be most effective for your particular student population? Can you describe your population so others who may read this forum post also understand a bit about your demographics? Thank you! Robert Starks Jr.